Repair Services
- Incoming product clean-up
- Component level repair
- Module replacement
- BIOS update after service
- Burn-In Test by using Client's supplied testing software
- Detailed report including all defective symptoms, parts replaced, and location
Swap Services
- Incoming serial number scan
- Visual inspections on all products
- Products ship out according to our daily shipping schedule
- NOTE: Our clients can check and track our shipping status through the on-line checking system
Storage Services
- 4' x 4' pallet storage available at a flat rate per pallet per month
- 2' x 6' storage rack storage available at a flat rate per storage rack per month
- Toll-Free technical support service available upon request
Other Services
- Logistic warehouse for local swap service
- Product representative
- Product sample arrangement to your prospect
More Info
How our Service Center works
- Receive RMA and provide service for our Client
- Proceed service procedure upon received RMA number issued by the factory (our client)
- Shipped out the serviced RMA items by default instruction
How our System works
- Received service item via courier
- Incoming test and repair or swap according to our Client’s requirement
- Incoming product cleaning or inspection
- Service product details will be recorded and stored in the service database.
- Our clients will able to check with the status of service item on-line
What we need from our Clients
- Testing procedures, progams, and/or fixtures
- Product schematic diagram if necessary
- Training if available
- Shipping instructions
- Packing materials
- Consignment on testing equipment
Service Charges
- Internet On-Line Service Status checking system
- RMA number registration
- Product Swaps
- Physical damage and rejects
- Product repackaging and shipments back to vendor(s)
- Screening products
- Testing products
- Repairing products
